Terms of Service

01Eligibility and acceptance

You must be legally able to use the service and agree to these terms; minors need a guardian’s consent and guidance. If you disagree, stop using the service. Keep account information accurate and safeguard access to your email and devices.

Product operator: To be published before launch · Contact email: To be published before launch

02Scope

subtitle.im currently targets YouTube in Chrome. Detection can make mistakes; YouTube captions can be restored.

Transcripts use YouTube’s available captions, including existing automatic captions. Videos without them cannot be transcribed, and burned-in captions are not converted into a full transcript. Some sources provide partial text, which is labeled. Live or restricted videos may be unavailable. This feature does not download video or audio.

Reading, search, seeking, selection, copying and TXT downloads are free. Pro adds SRT, VTT, PDF and Markdown; paid and gifted Pro have the same benefits. SRT/VTT need a complete track with reliable timing. The 10-video allowance only counts successful duplicate-caption closures, not transcripts or caption switching.

03Trial

Free includes 10 different videos in total, with no monthly reset. Pro has no video-count limit. Detection still depends on the video image, caption language and actual recognition results.

04Prices and subscriptions

Annual and Lifetime Pro are available to buy. Sign in and pay through Waffo hosted checkout; check the total, taxes, renewal and cancellation terms there. Pro depends on server-confirmed payment and access records. Signing in or returning to the website alone does not activate access.

05Lifetime license

The Lifetime plan is paid once, does not renew automatically, and covers the current Chrome extension for YouTube. It includes ongoing maintenance and future major and minor updates to this product, but not separate future products or platforms.

06Orders, renewal, cancellation and refunds

Displaying a plan or clicking Buy does not complete a transaction. Waffo hosts checkout and is the seller of record; review the total, currency, taxes and billing cycle before paying. Orders and access depend on confirmed payment and server records. Annual subscriptions renew automatically and can be canceled in your account or through Waffo. Canceling renewal alone keeps access until the paid period ends. Lifetime is a single payment with no automatic renewal. Refunds follow the product guarantee below, Waffo’s applicable transaction terms and non-excludable statutory rights.

Refund policy

For your first Pro purchase (Annual or Lifetime), request a refund within 14 calendar days of successful payment. For an annual renewal, request a refund within 7 calendar days of that charge. Each window starts when the charge succeeds and is based on when you submit the request. Eligible Lifetime purchases receive a full refund.

For new annual subscriptions where this policy was disclosed before purchase, we deduct the value of AI credits included in that annual payment and actually used. We value 1,800 credits at US$9.99 and round the total deduction up to the next US$0.10, capped at the amount paid. Free trial credits, separately purchased credits and unused credits are excluded. Waffo handles separately itemized taxes under its applicable rules.

You can request a full refund within 14 days of successful payment if you haven’t used any credits from this purchase. Once you use any credits from the pack, its remaining credits are non-refundable. Contact support about payment errors or missing credits. Your statutory rights are unaffected.

After these windows, we generally do not offer change-of-mind refunds or prorated refunds for unused time. Contact support about duplicate or incorrect charges, non-delivery or significant functional problems. This policy does not limit mandatory refunds or other consumer rights under applicable law.

Send your purchase email and order ID to support@subtitle.im, or submit a request through the Waffo Buyer Portal. Do not send a full card number. We usually reply within 2 business days. Once approved, Waffo processes the refund through the original payment route; arrival depends on the payment method, bank and payment processors.

Once a Lifetime purchase is fully refunded or an annual refund under the terms above is confirmed, Pro access from that purchase ends. An annual refund also cancels future renewals. Canceling renewal alone keeps access through the paid period. Other valid purchases, gifts and order records remain available.

This product refund guarantee applies from publication of this notice and does not reduce rights promised on earlier purchases. Waffo handles payments and refunds. This guarantee is an additional product refund agreement and does not exclude other remedies under Waffo’s applicable transaction terms or statutory rights.

07Accounts and access

The free allowance stays with this installation and requires no email. Use an account you control when signing in or connecting the extension, and protect codes and device access. Sign-in alone does not activate Pro; purchases belong to the purchase account. Do not share, resell or bypass paid access limits. Report unauthorized use to support.

08Acceptable use

You may use the product for your own ordinary viewing. Do not use it to infringe others' rights, disrupt the website or licensing service, abuse APIs through automation, or bypass technical limits. You must also follow the applicable rules of YouTube, Chrome and other third-party services you use.

09Caption results and third-party services

Embedded-caption detection may be wrong because of image quality, caption position, language or insufficient evidence. The video determines whether switchable captions are available. You can restore or adjust captions manually. YouTube videos and captions come from their respective owners or platforms; we cannot guarantee continued availability or grant additional rights to third-party content.

10Intellectual property

The subtitle.im website, extension, brand and original content belong to their respective rights holders. We grant you a limited, non-exclusive, non-transferable license to use the product under these terms. Buying a plan does not transfer ownership of the product. You keep any legal rights in your own content.

11Changes and suspension

We may update the product to fix bugs or address security and compatibility, and will give reasonable advance notice of changes that materially affect purchased benefits. We may temporarily suspend related functions for security risks, abuse or outages. Where practicable, we will explain why and offer a path to restoration.

12Liability and statutory rights

We take reasonable care to maintain the service, but cannot promise perfect detection or uninterrupted availability of third-party platforms. Check automated caption decisions yourself in important situations. Nothing in these terms excludes consumer rights or liability that applicable law does not allow us to exclude.

13Changes to these terms and contact

This page shows its update date. We will announce material changes through the website or enabled account channels before they take effect. Changes will not retroactively remove benefits expressly promised in a completed purchase. For questions or disputes about use, licensing or transactions, contact us through the published support channel on the help page. See the Privacy Policy for personal data handling.

14Disputes, applicable law and contact

Contact the support channel on this page for product, account or access questions. Contact the seller shown at checkout for payments, receipts, cancellation or refunds. We seek to resolve disputes reasonably. These terms do not limit mandatory consumer rights or statutory remedies under applicable law.